Frequently Asked (holiday accommodation) Questions

1. Where do I find accommodation?

2. How do I make a booking?

3. When I book my accommodation, do I have to pay a deposit?

4. When do I have to pay the balance of my accommodation?

5. What time can I check into my accommodation?

6. What if I arrive earlier, can I check in early?

7. What time is check out?

8. Where do I collect the keys from?

9. What if I’m arriving out of office hours?

10. What if I’m departing before your office opens?

11. What if something breaks during my stay?

12. What should we bring with us?

13. What if we leave something behind?

14. How do I find my booked accommodation?

15. How do I rebook for Christmas next year?

16. Are pets allowed inside in pet friendly properties?

17. Do we have to clean the property before we leave?

18. What if the house is not left clean on our departure?

19. What if the house is not clean on arrival?

 

If you have a question which is not listed here, please contact us.


1. Where Do I Find Accommodation?

http://www.teagardenshawksnest.com/Hawks-Nest-accommodation-search.shtml

Enter requirements into the accommodation search fields and click search for accommodation.

2. How do I make a booking?

  1. If the calendars do not show the period of interest, select the year and month and click on [>>]
  2. Click on the arrival date, using the calendars.
  3. Click on the departure date using the calendars.
  4. Click on the [proceed] button.

3. When I book my accommodation, do I have to pay a deposit?

50% of the tariff plus administration fee of $55.00 is required as a deposit to confirm the booking and is payable within 24hrs from the date you made the booking.

4. When do I have to pay the balance of my accommodation?

Balance of all outstanding monies is due seven (7) days prior to your arrival (exception of Christmas Bookings please refer to our terms and conditions) Payment may be made by bank cheque (made payable to Tea Gardens Real Estate), money order, EFTPOS, Mastercard, Visa, or direct deposit into our trust account. There is a 1.75% card fee on all holiday transactions.

5. What time can I check into my accommodation?

Check in time is from 2.30pm.

6. What if I arrive earlier, can I check in early?

In most instances your accommodation has only been vacated the morning of the day you are arriving. Please speak to our hospitality team should you require an earlier arrival.

7. What time is check out?

Check out is strictly 9.30am. Often we have guests arriving to your accommodation on the day of your departure and require the time to clean the accommodation. Please speak to our hospitality team should you require a late departure.

8. Where do I collect the keys from?

Keys are collected and returned to the Tea Gardens Real Estate office. We are located at 83 Marine Drive Tea Gardens.

9. What if I’m arriving out of office hours?

Our office hours are 9am to 5pm 7 days a week. If you are are arriving outside these times, we can arrange key collection for you.

10. What if I’m departing before your office opens?

We have a key return mail box located on the Maxwell St side of our building.

11. What if something breaks during my stay?

Accidents happen and we appreciate if you let us know if property is damaged during your stay. Usually we will receive a quote to replace/repair the damaged property and this will be paid from the security deposit. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible.

12. What should we bring with us?

Not all properties provide linen. If linen is not supplied you will need to bring sheets, pillow slips, bath towel, bath mat, hand towel, tea towel and beach towels. Alternatively, we cab arrange linen hire for you. Also, bring your perishable items! I.e.: toilet paper, toiletries, dishwashing liquid,washing powder etc.

13. What if we leave something behind?

There is a $25.00 administration fee, for Tea Gardens Real Estate to collect items that have been left behind at properties. it is also the guests responsibility to organise postage or a courier to receive their belongings back at their own cost. If a housekeeper brings lost property to our office, it will be stored in our lost property bin for 2 weeks. If it is not claimed within this time frame, the items will be taken to Vinnies.

14. How do I find my booked accommodation?

We provide a map that has the location of the property marked in your arrival information pack.

15. How do I rebook for Christmas next year?

With the high demand of annual Christmas rebookings, Tea Gardens Real Estate would appreciate if you could make your rebookings during your present occupancy and confirm with the required holding deposit of $255.00. We cannot guarantee your rebooking for the same property. For Christmas rebookings, the balance of the 50% deposit must be paid by 1st August with full payment due by 10th December.

16. Are pets allowed inside in pet friendly properties?

We encourage you to keep your pet outside when holidaying with us. Some properties are strictly no pets inside where as other properties are more lenient. If you pets needs to be indoors, please ask our staff about conditions.

17. Do we have to clean the property before we leave?

It states in our terms and conditions that you need to leave the property in a clean and tidy state upon departure. This would include a stripping of your bed if you have hired linen, washing and stacking away and dirty dished you have used taking out your rubbish (and putting the Otto bin if it was not emptied during your stay) leaving the BBQ as you found it – clean) and maybe giving the floor a once over sweep or vacuum.

18. What if the house is not left clean on our departure?

Once the housekeeper enters the property, depending on how bad the property has been left, there may be an extra cleaning fee starting at $20.00. An extra cleaning fee of $25.00 may also apply to the BBQ if it is not left clean on departure.

19. What if the house is not clean on arrival?

Please contact Tea Gardens Real Estate Office immediately. We can send a housekeeper promptly over at a time that suits you to fix and challenges you may be having with the cleanliness of the property.