Frequently Asked Questions
Check in is from 14:30pm on the day of your arrival. We strive to have all properties ready for this time, however, due to circumstances mostly out of our control this can not always be guaranteed – we thank you for your patience and understanding in advance. The morning of your arrival is the best time to ring to see if an early check in possible to arrange.
Check out is strictly 09:30am. We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing your so our housekeepers need every minute possible to do their job. Come in and see us during your stay and we will let you know if a later check out is possible. (Definitely NO late check outs during any Holiday Periods).
NO – Pets are STRICTLY NOT allowed at our properties under any circumstance. If you do bring an unauthorised pet into the property you will be evicted and forfeit the right to any refund. If you do need to bring your furry friend, we do have a limited range of pet-friendly properties available by application. For these properties, we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond.
Where can I walk my dog? Please check the Great Lakes Council Website for the most current information.
https://www.midcoast.nsw.gov.au/Recreation/Pets-Animals/Dogs-In-Public-Spaces
Keys are to be collected from our office.
After Hour Key Collection
If you are arriving outside of office hours, please let us know. We will arrange an after hours check in with you.
Mobile Phone Service
Vodafone & Virgin reception is minimal in the area, Optus is slightly better with Telstra being the best carrier.
Some properties have a house phone for incoming calls. Internet services (again limited) are available in some of our holiday houses and through local businesses in the area (please ask us for assistance)
Linen Hire
N.B. You may already have linen included with your property, as stated on our website.
We use a holiday hire service especially to make your holiday easier – the last thing you want is washing!
So why not indulge and let our team organise your linen for the duration of your stay.
We use a holiday hire service especially to make your holiday easier – the last thing you want is washing!
So why not indulge and let our team organise your linen for the duration of your stay.
Rebooking
Your rebooking must be made with our office during your stay. You have first option to rebook this property for the same dates next year, but once you vacate the premises this option will no longer be available. Your rebooking will be accepted if your previous occupancy has been satisfactory (according to our Terms & Conditions).
Lost Property
Lost property is kept for a maximum of three months and then donated to charity. Please ensure you take all items home with you.